1. Troubleshooting & Recovery
      1. System Configuration

        2. Audio ToolBox is tested using a wide variety of system configurations (both hardware and software), and every attempt is made to ensure that Audio ToolBox will work correctly with popular displays, TSR’s, memory boards, and related products.

        If you experience difficulty in running Audio ToolBox, you may want t o double-check your system configuration. Because of the number and variety of add-on devices and software packages, it is possible to get side effects resulting from the interaction of these entities.

        The most unusual errors occur as a result of conflicts between the audio board and the hardware/software interrupts of other system components. Double (and triple) check to ensure that the audio boards and drivers are not contending for these important resources. Peculiar and bizarre system behaviors have been reported when this occurs—and is often not detected by diagnostic software because of the intermittent nature of the device conflicts.

        Quickest results are obtained by removing any extraneous boards, TSR’s, and device drivers. Double check your system documentation to assure that the system boards do not conflict with any other audio hardware interrupts. This usually solves the problem. If the problem persists, please provide us with as much information as possible so that we can reproduce and help you eliminate the problem.

      2. Module Verification

Audio ToolBox has detected a mismatch between the version numbers of shareable software components. Audio ToolBox installs shareable software components into its own directory on your hard disk. Some other program has loaded a different version of this component into memory. In many cases, the difference between versions will not affect normal operation. You should, however, note the version numbers of the modules found in memory if the product behaves in a peculiar manner.

      1. File Recovery

        2. Unlike most other conversion utilities, Audio ToolBox does not load a copy of its data into memory when you process a sound file—all conversion is done directly on the data stored on the hard disk. This allows you to recover any audio that would otherwise be lost if you experience a power failure or system error. In addition, Audio ToolBox creates a backup file of the any file that is to be overwritten unless you specifically Audio ToolBox not to do so.

        All Audio ToolBox backup audio file names end with the letters "BK1". You can re-open any one of these files and re-use them. Be sure to use the same data format and frequency as that of the original file.

      2. Known System Conflicts

        3. There are no known system conflicts at this time.

      3. Technical Support

        4. VISI offers a number of comprehensive technical support options for users. For more information, call 1-310-392-8780. VISI support services are subject to VISI prices, terms, and conditions in place at the time the service is used.

        1. When you call...

When you call, you should be at your computer and have the appropriate product documentation at hand. Be prepared to give the following information:

        1. Setup and Installation

          2. For setup and installation assistance with VISI products, dial 310-392-6266. This service is designed to get you up and running quickly with our products.
        2. How-to and in-depth support

          3. For how-to assistance and in-depth support for advanced issues, you can obtain support by calling our credit card line for at the rate of $20 per call. To use this service, call 1-800-469-4874. Please have your Visa or MasterCard ready.
        3. Download Service

Access technical notes and supplementary files covering common VISI product support issues are available on our website at www.vfedit.com. These services are available 24 hours a day, seven days a week.