VFEdit has detected a mismatch between the version numbers of shareable software components. VFEdit installs shareable software components into its own directory on your hard disk. Some other program has loaded a different version of this component into memory. In many cases, the difference between versions will not affect normal operation. You should, however, note the version numbers of the modules found in memory if the product behaves in a peculiar manner.

• Module Expected: This is the expected version of the shareable software component.
• Found: This is the version of the shareable software component currently loaded in memory. Please note this version number for future reference.
• Set expected to found version: Once you have verified that the product is behaving normally, you set the loaded version number to the expected version number. That will prevent this message from appearing when the found version is already loaded in memory.

Unlike most other editors, VFEdit does not load a copy of its data into memory when you open a sound file—all editing is done directly on the data stored on the hard disk. This allows you to recover any audio that would otherwise be lost if you experience a power failure or system error.

All VFEdit work audio file names all begin with the letters "v_af". You can re-open any one of these files as a "Pure" file. Be sure to use the same data format and frequency as that of the file that you were editing at the time of the failure. The file names have the following extensions:

• .snp: Contains the "snippet" of audio that was last worked on. This is the file that will typically hold audio data for recovery.
• .wrk: Contains the audio "work" file. This is the file that will contain audio data other than the current work "snippet".
• .000 - .999: Contains UnDO/ ReDo file data. This file is not usually useful for recovery work.

Save your work regularly, especially if you are in the midst of a complex edit. Frequent saves, as well as regular backups onto other media, ensure that files and changes are not lost due to power failures or other problems.

When you call, you should be at your computer and have the appropriate product documentation at hand. Be prepared to give the following information:

• The version number of the VISI product you are using
• The type of hardware you are using
• The exact wording of any messages that appeared on your screen.
• What happened and what you were doing when the problem occurred.
• How you tried to solve the problem.

Access technical notes and supplementary files covering common VISI product support issues via modem on the VISI Download Service at 310-392-6610. This service is available 24 hours a day, seven days a week.